Showing posts with label Happy. Show all posts
Showing posts with label Happy. Show all posts

Thursday, 15 October 2009

Why Good Managers are Like Sheepdogs

I'm returning from Bucharest, after speaking at the Thinkers50 conference - where they announced the 2009 list of the leading management gurus in the world. No, I'm not on the list. But I was included in their "Guru Radar", the list of the thinkers who we believe will shape the future of business.

Top of the gurus was CK Prahalad, whose "Fortune at the bottom of the pyramid" is credited with focusing a huge range of business on serving the needs of the poorest.

Check out the list at www.thinkers50.com.

"Great ideas change the world", explains Stuart Crainer who compiles the list with Des Dearlove. "And these gurus represent the most influential management thinking of our time."

A great conference with a range of great ideas from some of the gurus:

CK Prahalad (No. 1 in list) : "A good manager is like a sheepdog. A sheepdog has 3 rules to obey. First, bark but don't bite. Second, lead from behind. Third, know where you are going and don't lose a sheep." "I want leaders who can listen, so they can understand the future. If all you do is tell, you can only talk about the past."

Gary Hamel (No. 10): "Surveys show that in no country is more than 20% of workforce actively engaged at any one time." His key point: Think of the potential for increased productivity for companies who can raise that figure.

Lynda Gratton (No. 18): How to create an innovation Hot Spot: 1) Co-operation rather than competition. 2) Cross boundary co-operation, between different departments and different companies 3) Be ignited by a purpose, or a question. eg, Lord Browne's question to BP: "How do we become a force for good?"

Marshall Goldsmith (No. 14): An executive coach who focuses on civility. Just getting managers to say please and thank you can apparently make a big difference. And his offer is, if manager's behavious doesn't change - don't pay me.

Jonas Ridderstrale (No. 23) had flown in from Stockholm to speak at the conference: "Management: throughout the 20th century management was the art and science of stamping out deviance. How? By rules and conformity." He showed a great slide of a typical group of 50s white male managers in their identical suits and suggested the focus on uniformity was efficient.

"But of the Forbes 100 in 1917, how many beat the market between then and 1987. Just two, GE and Eastman Kodak. The others fell back not because they were inefficient but because they were irrelevant." Their lack of diversity, in their people and their approach, made them unable to respond to change.

Thinkers 50 has videos of many of these figures and more at www.thinkers50.com which is a fantastic resource. Check it out now before they start charging! I'm told the one for Howard Gardner (No. 16) is especially good.

And a huge thanks to Bogdan Ungureanu and all the folks at Publica for great organising and being wonderful hosts. I'm hoping to see my book Relax published in Romanian!

Tuesday, 14 April 2009

Worlds Most Democratic Workplaces


Happy has today been listed as one of the most democratic workplaces in the world. Although there are 40 companies on the list, organised by WorldBlu, Happy is one of only two in the UK:

http://www.worldblu.com/worldblu-list?company=happy

So what makes a democratic workplace? Does it mean all staff vote on everything? Of course, if we use our standard model of democracy it would mean the staff electing the company's leaders once every 5 years and then leaving all decisions to them!

I've never actually described Happy as a democracy, especially as certain principles (such as training Being based on involvement) are not up for discussion. To the extent that we are democratic, its because it makes for a better business.

Its About involvement
We don't involve everybody in every decision but we do seek to involve people in decisions that affect them. Its common sense. That way you tend to get better decisions and you certainly get more commitment to them.

So when we were getting ready to move to our current site, we took everybody there to decide whether it was the right place. The vote was unanimous and so, despite it adding 20 minutes to the commute of most staff, there was total commitment to the move and we didn't lose anybody.

Now the question is whether to go to the conference for those inspiring companies who made the list. Is it a good use of funds in the current climate? We're going to put it to a vote.....

Friday, 13 March 2009

Happy Becomes Carbon Neutral

I'm delighted that my company Happy has just achieved the status of being Carbon Neutral, based on reducing our energy use - and then offsetting what is left. TrainingZone has asked me to write 10 tips on reducing your company's carbon impact so here they are:

10 Tips for Reducing Your Carbon Impact
We are all aware of the threat of global warning and its easy to feel the problem is too big for us to do anything about it. However all our businesses contribute and we can all do our bit to reduce our carbon impact. The good news is that most of the steps result in lower costs or more engaged staff. Morrisons, for example, has saved £3.4 million a year by reducing its energy use.

1 – Measure It
The first step is to find out what your carbon impact is, and which areas of the business are causing it. We used www.co2balance.com, at very reasonable cost. The Carbon Trust can also be very helpful, often for free.

2 – Turn Equipment Off

A single computer left on permanently can cost over £30 a year. Several dozen left on overnight are not only a waste of energy but a considerable waste of money too, and the cost soon adds up. Ours turn off automatically if not in use. O2 reduced its electricity use by 15% simply by ensuring heating and air conditioning was turned off when buildings were empty.

3 – Install Low Energy Light Bulbs
An old fashioned light bulb can use as much energy as a computer. The easiest way to reduce energy use, and electricity bills, at home is to ensure all your light bulbs are low energy. The same is true at work, though it may be harder work to find the low energy versions. And turn those lights off when not needed.

4 - Source Energy Renewably
One of Dell’s steps to carbon neutrality was to invest directly in wind energy but most of us have to rely on the existing electricity suppliers. All the mainstream companies offer green alternatives, with Scottish and Southern now sourcing 11% from renewable. Then there are specialists like Green Energy, EcoTricity and Good Energy, who are 100% renewable. The cost may be a bit more but as well as getting a warm feeling for doing good, you also avoid the government’s energy tax.


5 - Reduce Car & Aeroplane Use
Encourage car sharing, trains and bicycles. Explore teleconferences instead of air travel. Use the government scheme which provides your staff with new bicycles at up to half price. It doesn’t cost you a penny but does give you the benefit of fitter, healthier staff.

6 – Make Your IT Greener
Data centres and IT generally can be a major part of a company’s energy use. There are complex issues involved, but technology like thin client and virtualisation can have a big impact. Get your techies to check it out .

7 - Set up an Office Recycling and Reuse Scheme
Not just for paper, but also for card, cans, plastic cartons, cups – and also mobile phones and tonner cartridges. And ensure, wherever possible, you buy paper and other products from recycled and sustainable schemes.

8 - Engage Your Staff
Get your people activity involved. Set up green teams to find ways to reduce your energy use. Our Green Group came up with a range of changes. For instance, switching from paper towels to Dyson power dryers saved us £800 a year.

9 - Green your Supply Chain
Work with your suppliers. Simply including a question in your procurement, about carbon reduction plans and offset commitments, will get people thinking about the issues.

10 - Offset What's Left
The above steps will reduce your carbon impact but there will be some left. To be carbon neutral you can offset this by paying for projects which save as much carbon as you use. At Happy we’ve been unofficially doing this by endowing rainforest since 1991. This time we used the
www.co2balance.com project Rhino Ark, a conservation charity which helps build energy saving stoves that reduce the need for firewood by 70%. This conserves the woodland and wildlife habitat that live in and around the Aberdale National Park in Kenya.

This will make your company officially Carbon Neutral. As I’ve said its not only good for the planet but it makes business sense. It saves money, increases staff loyalty, gives a positive picture of the business and helps with answering those government procurement questions on your impact on the environment.